New to flying?

Welcome to Burlington International Airport

Thank you for flying with us! Following is information about what to expect – and some tips for making your travels easier.

Have a wonderful trip!

Who’s Who

The airport runs on partnerships with airlines, the Federal Aviation Administration (FAA), and Transportation Security Administration (TSA). Here’s how we work together to serve you:

Call your Airline/Visit the Ticket Counter: For flight status, connecting flights, missed flights, lost baggage, and carry-on baggage policies.

@AskTSA about anything related to your experience in the security line or getting through security.

Airport staff and volunteers can help you with services and amenities like wi-fi, restrooms, parking, and directions. Visit or call the Information Desk daily, 4:00 p.m. to midnight on the first floor and at (802) 863-2874.

When you arrive:

For your convenience, our terminal is open 7 days a week, 24 hours a day. Our parking garage is just a few steps from the door of the terminal. Simply pull up to the main entrance and take a parking ticket from the self-serve ticket dispenser. If you’re arriving via taxi or a private car, you’ll be dropped off right in front of the terminal’s main entrance.

We recommend you arrive 1-1/2 to 2 hours prior to your scheduled departure, especially during peak hours and holidays. Airline ticket counter and TSA Security open at 4:00 a.m.

Once inside, the airline ticket counters and check-in areas are directly ahead of you. Airline staff is on hand prior to each flight’s scheduled departure.

Hudson News and the Skinny Pancake located outside security on the first floor provide food, drink, gifts, and travel items. These shops are also available in the terminals, after TSA security. Beverages and liquids purchased before going through security will not be allowed through. Plan to purchase these in the terminal.

Smart Traveler Tip: Mark any checked baggage with brightly colored tape or ribbon for easy recognition on the baggage carousel.

At the Security Checkpoint:

Please be prepared before you get to the front of the line by following these simple steps:

Have your ID and boarding pass ready for inspection. Be certain the name on your ID and boarding pass are exactly the same. This will get you and everyone else through security faster!
Ensure that everyone in your party has followed the 3-1-1 Rule for Carry-Ons (3.4 ounces or smaller containers of liquids or gels, contained in a 1 quart zip-top plastic bag; 1 bag allowed per traveler). For a complete list of rules for carry-on items, visit www.tsa.gov.
If you’re traveling with a laptop or tablet computer, take it out of your bag and put it in a security bin.
Be prepared to remove your shoes and everything from your pockets. Don’t forget about removing your belt, as it may set off metal detectors.
Speak with young children about the screening process so they will not be frightened or surprised. If you are accompanying a minor to the gate, please contact the airline about escort passes at the airport. They are often available through the ticket counter or at check-in.

If you would like more information about the security process, please refer to the Saftey and Security page or learn more about Hazardous Materials for Passengers by clicking here.

After Security

Relax and enjoy the comfort and convenience of BTV’s amenities, including:

Free Wi-Fi
Restaurant and bar – The Skinny Pancake – for dining in the terminal or taking food onto the plane. Not enough time? You can order ahead of time on their website.
Shop at Hudson News for reading materials, gifts, snacks, Vermont-made options, and other great finds.
Vending Machines
Comfortable seating areas
Restrooms
Private nursing area (Mamava Pods)
Charging stations (North Concourse only)

If You Fear Flying

It’s better not to conceal it – and certainly don’t be embarrassed about it. Some suggestions that can make you more comfortable:

Be upfront. Reserve a seat near the front of the cabin.
Don’t miss the movie. It’s a great distraction.
Bring music. When else do you have time to sit back and really appreciate it?
Read on. A magazine, newspaper or better yet – a book!
Go caffeine free. Coffee and other caffeinated products can make you more jittery.

You Can Breathe Easier in Burlington’s Airport

We are committed to making your flying experience as comfortable as we possibly can. From the moment you join us, you’ll notice the smiles and the attitude that say “we’re glad you’re here.”