b'15 2019 SUSTAINABILITY HIGHLIGHTS REPORTPASSENGER EXPERIENCE BTV is the gateway to an exciting visit to Vermont, a homecoming after a long trip, or a stop along the way to a new adventure. Passenger experience and well-being are important components of BTVs concept of sustainability and it is committed to creating a safe, comfortable, and enjoyable visit for the hundreds of thousands of passengers who pass through the Airports doors every year.674,944BTV makes a variety of amenities available to passengers, from spaces to relax before catching a flight to activities and exhibits passengers departed from that teach participants about the Airports BTV in CY 2018 history, environment, and sustainability achievements. BTVs Wellness Committee supports a healthierAirport visit with walking trails inside and outside the terminal. This Committee is always looking for ideason how to make traveling with BTV less stressful.Highlighted Initiatives Passenger Activities and Amenities Sense of PlaceBTV prides itself on being close, convenient,Key to the passenger experience at the and comfortable. It strives to provide aAirport is its reflection of the region. Stores welcoming experience for its visitors, andlike Discover Vermont/Hudson, Lake accordingly offers a variety of amenities suchChamplain News, and Mount Mansfieldas relaxing areas with couches, coffee tables,News, as well as food establishments and easy chairs (rocking chairs are alsoincluding The Skinny Pancake remindstrewn about the terminal); free wirelessvisitors of their location and its attractionsInternet; an exhibit on the history of theand products. Further, through its food and Airport; and a yoga studio operated bybeverage concessions, BTV strives toBurlington-based Evolution Physical Therapysource food from within 100 miles.+ Yoga. Visitors can also watch planes takeoff from the observation tower.'